Terms & Conditions
Last updated: 7 October 2026
These Terms & Conditions govern your use of the LosHawk website and the services provided by LosHawk.
By using this website or engaging LosHawk for services, you agree to these Terms & Conditions.
1. About LosHawk
LosHawk provides digital services including:
Website design and development
Search engine optimisation (SEO)
Digital advertising and campaign management
Specific services, deliverables, pricing and timeframes will be agreed with the client before work begins.
2. Website Use
You may use this website for lawful purposes only.
You must not use the website in a way that could damage, disable, overburden or interfere with the website or its security.
Information published on this website is provided for general information and may be changed or updated from time to time.
3. Services
LosHawk will provide the services described in the applicable quote, proposal or agreement accepted by the client.
The scope of each project may include specific deliverables, revisions, platforms, integrations, timelines and other requirements.
Any work requested outside the agreed scope may be subject to additional fees, which will be discussed with the client before the additional work is undertaken.
4. Quotes and Pricing
Quotes provided by LosHawk will specify the proposed services and applicable fees.
Unless otherwise stated, a quote is valid for 30 days.
A project does not begin until the quote or proposal has been accepted and any required deposit or initial payment has been received.
Prices may be stated inclusive or exclusive of GST, depending on the applicable circumstances. Any applicable taxes will be identified before payment is required.
5. Website Design and Development
Clients are responsible for providing information, images, logos, branding materials, account access and other content reasonably required to complete their website.
LosHawk may rely on information supplied by the client when creating website content or designs.
Unless otherwise agreed, delays caused by missing information, approvals, access or feedback from the client may affect the project timeframe.
Third-party platforms, plugins, hosting services, domains and software may be subject to their own terms, fees and limitations.
6. Revisions and Approval
The number of included revisions, where applicable, will be stated in the relevant quote or agreement.
The client is responsible for reviewing and approving website content and materials before launch.
Once a client has approved a final design or deliverable, additional changes may be treated as additional work.
7. SEO Services
SEO services are intended to improve a website's visibility and search performance.
Search engine rankings and traffic depend on many factors outside LosHawk's control, including search engine algorithms, competition, website changes and market conditions.
LosHawk does not guarantee specific search rankings, traffic levels, leads, sales or revenue.
Any expected outcomes discussed with a client are estimates or objectives rather than guarantees. Businesses must ensure that any claims made about services are accurate and supportable. ACCC
8. Digital Advertising
Digital advertising services may include campaign strategy, campaign setup, advertising management, optimisation and reporting.
Advertising platform fees or advertising budgets are separate from LosHawk's management or service fees unless specifically stated otherwise.
LosHawk cannot guarantee a particular number of clicks, enquiries, customers, sales or return on advertising spend.
Advertising platforms may reject, restrict, suspend or modify advertisements or accounts according to their own policies.
9. Client Responsibilities
The client agrees to provide accurate and lawful information and to provide materials and approvals reasonably required to perform the services.
The client is responsible for ensuring that material supplied to LosHawk does not infringe another person's intellectual property, privacy or other legal rights.
The client remains responsible for the accuracy of business information, claims, prices, offers and other information published on their behalf.
10. Payments
Payment terms will be stated in the applicable quote, proposal or agreement.
Where a deposit, milestone payment or other upfront payment is required, work may begin only after the required payment has been received.
Where an invoice becomes overdue, LosHawk may pause work after providing appropriate notice, subject to any rights the client has under applicable law.
11. Intellectual Property
Unless otherwise agreed in writing, LosHawk retains ownership of its pre-existing materials, templates, systems, processes and know-how.
Subject to payment of all amounts due, the client will receive the rights to use the final deliverables created specifically for the client as agreed in the applicable project agreement.
Third-party materials, fonts, images, software, plugins and other licensed materials remain subject to their respective licences and terms.
12. Third-Party Services
LosHawk may use third-party services such as Squarespace, Google, advertising platforms, analytics providers, domain providers and other software or technology services.
LosHawk is not responsible for changes, outages, pricing changes, account restrictions or other actions taken by third-party providers.
13. Cancellations and Termination
Either party may terminate a project or ongoing service arrangement in accordance with the applicable agreement.
If a client cancels a project, the client may be responsible for payment for work already completed and approved expenses incurred before cancellation, subject to applicable law and the agreed terms.
Where applicable, refunds will be handled in accordance with the project agreement and Australian Consumer Law.
14. Consumer Guarantees
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion. ACCC
15. Limitation of Liability
To the extent permitted by law, LosHawk will not be liable for indirect or consequential loss arising from the use of the website or services.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including rights that cannot be excluded under applicable consumer law.
16. Results and Performance
LosHawk aims to provide professional digital services, but the performance of websites, SEO and advertising can be affected by factors outside our control.
We therefore do not guarantee specific business results such as rankings, enquiries, customers, sales, revenue or advertising returns unless a specific guarantee is expressly agreed in writing and is legally permitted.
17. Privacy
Personal information submitted through the LosHawk website is handled in accordance with our Privacy Policy.
18. Changes to These Terms
LosHawk may update these Terms & Conditions from time to time.
The current version will be published on this page with the date of the latest update.
19. Governing Law
These Terms & Conditions are governed by the laws applicable in [New South Wales, Australia].
Any disputes will be dealt with in accordance with applicable Australian law.
20. Contact
For questions about these Terms & Conditions, contact:
LosHawk
Email: loshawkmarketing@gmail.com